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Bidgely Job Opportunity: Senior Customer Success Manager

Bidgeley


Posted August 6, 2024

As a Senior Customer Success Manager (SCSM), you will own the successful delivery of post launch projects and overall customer satisfaction. As part of Bidgely’s revenue organization, you will coordinate cross-functionally with our product, engineering, marketing, and sales teams to deliver multi-year, multi-million dollar regulated utility contracts. The Senior Customer Success Manager is responsible for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross-selling and upselling). Through relationship building and a value-based, consultative sales approach you will maintain and increase sales by cultivating relationships to meet customer operational needs. The Senior Customer Success Manager position reports to the Director of Customer Success. As a Senior Customer Success Manager you will

  • Operate as a subject matter expert with a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future
  • Provide subject matter expertise with customers post launch to hit their business operational goals (Energy Efficiency savings or increased customer satisfaction)
  • Own the responsibility for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross selling and up selling)
  • Become a Bidgely product expert in order to be the voice of the customer and influence product development and schedules
  • Develop an Account Plan to manage all opportunities by navigating the critical success factors, competitive challenges, partner landscape, objections and other complex issues to ensure successful outcomes in the territory
  • Collaborate closely with the sales and strategy teams to present solutions in a comprehensive and compelling way that wins business
  • Present regularly to the customer and Bidgely stakeholders on the status of the project(s)
  • Plan and facilitate meetings between Bidgely’s executive team, the customer’s business executives, technology and procurement teams to align all parties around engagement
  • Become a trusted advisor with key stakeholders at existing customers organizations

CLICK HERE to read the full job ad and apply.

 

Resideo Job Opportunity: Product Manager - Energy Ecosystem

Resideo


Posted August 6, 2024

As the Product Manager - Energy Ecosystems, you will be an individual who loves to engage with interesting software problems, is well versed in API and service development, and has the passion to build and shape the future within a collaborative interdisciplinary environment. You will partner closely with a cross functional development team and be accountable for delivery of innovative features and stewardship of an Energy ecosystem you will architect.

JOB DUTIES:

  • Provide exceptional customer relationship and Energy Market skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions
  • Create, maintain and disseminate project information to stakeholders in an organized manner
  • Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities
  • Deliver projects with agile methodologies

CLICK HERE to read the full job ad and apply.

 

Resideo Job Opportunity: Senior Software Engineer

Resideo


Posted August 6, 2024

As a Senior Software Engineer working with our Resideo Grid Services Engineering Team, you will play a critical role in Resideo's push to influence the planet, climate change, and the homes we live in. You will contribute the technical development of load management, energy efficiency, and emerging new load management products that affect millions of homes. You will be working closely with a diverse team of software and hardware engineers, data scientists and analysts, product managers, customer success managers, and business development managers supporting products and features that save Resideo customers energy and money. 

Resideo fosters a culture of innovation. So not only will you be joined by thousands of other motivated and passionate colleagues with decades of highly technical and applicable experience, you will also have the tools you need to succeed. 

JOB DUTIES:

  • Architect, design, and develop application software supporting load management of distributed energy resources, energy efficiency, telemetry data pipelines from data acquisition, storage, transformation, analysis, to reporting and visualization. 
  • Be ready as necessary to trouble shoot and mitigate production issues.
  • Be a technical expert on the platform. Educate and answer questions from other stakeholders.
  • Be a champion of continuous improvements in development processes for faster deliveries with better quality.
  • Identify areas needing improvements and propose solutions to address shorting comings.
  • Strike a balance between enhancing existing product features and developing others from the ground up, expanding your skills, and strengthening the team.

CLICK HERE to read the full job ad and apply.

 

Resideo Job Opportunity: Senior Solution Engineer

Resideo


Posted August 6, 2024

As a Senior Solution Engineer Engineer working with our Resideo Grid Services Engineering Team, you will play a critical role in Resideo's push to influence the planet, climate change, and the homes we live in. You will contribute to software development of load management, energy efficiency, and emerging new load management products that affect millions of homes. You will work closely with the business development team to showcase our technical capability and play a vital role to secure new business deals. You will also support the customer success managers to make sure our clients run programs successfully. You will be working closely with a diverse team of software and hardware engineers, data scientists and analysts, product managers, customer success managers, and business development managers supporting products and features that save Resideo customers energy and money. 

Resideo fosters a culture of innovation. So not only will you be joined by thousands of other motivated and passionate colleagues with decades of highly technical and applicable experience, you will also have the tools you need to succeed. 

JOB DUTIES:

  • Design and develop application software supporting load management of distributed energy resources, energy efficiency, telemetry data pipelines from data acquisition, storage, transformation, analysis, to reporting and visualization. 
  • As a technical expert of Resideo Grid Services platform, attend pre-sale activities and showcase platform capability to secure new business deals and beat competitions.
  • Work closely with customer success managers to ensure the success of our partner's programs. Answer questions from and provide guidance to our partners. Feedback to the engineering team on platform enhancements. 
  • Help answer RFPs and security reviews.
  • Be ready as necessary to trouble shoot and mitigate production issues.
  • Be a champion of continuous improvements with a customer first mentality.

CLICK HERE to read the full job ad and apply.

 

Bidgely Job Opportunity: Customer Success Manager

Bidgeley


Posted August 6, 2024

The Customer Success Manager (AWB and EV) will play a crucial role in ensuring the satisfaction and success of our clients who participate in our AWB initiatives; responsible for building strong relationships with clients, guiding them through program requirements, and helping them achieve their goals. This role requires a combination of customer success skills, project management and consultation abilities, and a deep understanding of Bidgely’s innovation products. As part of Bidgely’s revenue organization, you will coordinate with the Customer Success Team and cross functionally with Product, Engineering, Marketing, and Sales to deliver multi-year, multi-million dollar regulated utility contracts. You will be responsible for overseeing implementing a structured account management plan for every AWB account, aimed at expanding our footprint at existing customers through upselling and cross-selling. This plan includes the tracking and presentation of key performance indicators (KPIs) for AWB and associated value to internal and external stakeholders. As Customer Success Manager (AWB And EV) you will:

  • Customer Success and Support
  • Sales and Marketing
  • Operational and Strategic Leadership

CLICK HERE to read the full job ad and apply.

 
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