Puget Sound Energy Job Opportunity: Supervisor Customer Energy Management (Demand Response)
Posted February 19, 2024
Job Description
Supervises the Customer Energy Management Demand Response (DR) team and third party contractors and consultants in delivering tariffed residential and commercial and industrial DR programs. Key responsibilities include oversight of DR offerings; program planning and budgeting; contract negotiation and management; coordination of regulatory compliance activities including evaluation, measurement and verification (EM&V) and reporting of program results; employee development and customer service.
Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.
Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.
- Employee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and building effective teams:.
- Encourages a positive culture through empowerment, accountability, creativity, and trust.
- Leads appropriate program planning teams to develop a successful portfolio of customer energy management programs and services.
- Accountable for market analysis, product design, budget, program goals, deployment, and operations of services conducted by a team of energy professionals.
- Advances diversity, equity, and inclusion efforts, including the equitable design and delivery of programs.
- Monitors service metrics and works with the team to ensure adjustments are being made as necessary to achieve desired results.
- Provides regular reports on program achievements and updates, including those for regulatory filings.
- Supports complex customer intake requests. Handles escalated customer issues.
- Collaborates with both PSE internal departments and vendors to resolve the root cause of an issue and to deliver an excellent customer experience.
- Facilitates solutions to unique problems by leveraging employees’ technical skills, and providing guidance with regards to PSE’s business initiatives.
- Assignments involve a substantial degree of complexity, with many interrelated elements, requiring considerations not previously encountered.
- Works closely with peer leaders across the company to ensure alignment of program design and activities such as program eligibility, customer service, training, and communications.
- Negotiates contracts, manages relationships, and reviews the work of program delivery vendors.
- Performs other duties as assigned.
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