Bidgely Job Opportunity: Senior Customer Success ManagerBidgely


Posted April 17, 2023

The Position and the Team You Will Work With

As a Senior Customer Success Manager (SCSM), you will own the successful delivery of post launch projects and overall customer satisfaction.  As part of Bidgely’s revenue organization, you will coordinate cross-functionally with our product, engineering, marketing, and sales teams to deliver multi-year, multi-million dollar regulated utility contracts.  The Senior Customer Success Manager is responsible for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross-selling and upselling).  Through relationship building and a value-based, consultative sales approach you will maintain and increase sales by cultivating relationships to meet customer operational needs. The Senior Customer Success Manager position reports to the Senior Director of Customer Success. 

What You Will Do

  • Operate as a subject matter expert with a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future

  • Provide subject matter expertise with customers post launch to hit their business operational goals (Energy Efficiency savings or increased customer satisfaction)

  • Own the responsibility for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross selling and up selling)

  • Become a Bidgely product expert in order to be the voice of the customer and influence product development and schedules

  • Develop an Account Plan to manage all opportunities by navigating the critical success factors, competitive challenges, partner landscape, objections and other complex issues to ensure successful outcomes in the territory

  • Collaborate closely with the sales and strategy teams to present solutions in a comprehensive and compelling way that wins business

  • Present regularly to the customer and Bidgely stakeholders on the status of the project(s)

  • Plan and facilitate meetings between Bidgely’s executive team, the customer’s business executives, technology and procurement teams to align all parties around engagement

  • Become a trusted advisor with key stakeholders at existing customers organizations

CLICK HERE to read the full job description and to apply.