The National Theatre for Children (NTC) Job Opportunity - Client Services Associate


Client Services National Account Associate
You will be responsible for effective and efficient marketing, communication and management of NTC’s program clients. You will manager client accounts throughout each part of the sales cycle: proposal, negotiation, contract review, program creation, approval of assets, regular reporting, program updates, year-end reports and contract renewal. Simultaneously you will drive your client’s program through NTC from contract signing, defining deliverables, collaboration or negotiation between departments and client, and defining all messaging to meet outcomes. You will be a liaison and advocate.

This position also includes:

  • Renewing, maintaining, cross-selling, and upselling NTC’s existing business with current clients, grow business relationships with current clients and bringing new clients on board.
  • Aiding clients to better understand the full potential of NTC’s products
  • Act as liaison between the client and other NTC departments.
  • Collaborating with departments to improve customer support programs and enhance customer satisfaction.
  • Act as liaison between NTC and client from negotiation and issuing of contracts to final evaluation reports to contract renewal.
  • Provide regular updates to clients on the progress of School Communications and Production projects and campaigns that directly affect each client.
  • Develop open and effective channels of communication with each client that can be employed by other departments as well.
  • Increase revenue of existing NTC accounts.
  • Encourage revenue growth by inspiring clients to purchase accessories and additional services.
  • Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
  • Manage and support sales efforts.

Who you are:

  • an excellent communicator with excellent written and verbal skills
  • an experienced negotiator
  • a confident and persuasive speaker
  • big picture strategist
  • a tactical planner
  • a collaborator that works well with people and are comfortable driving processes and plans
  • persistent and tenacious.
  • tech-savvy and comfortable with digital processes
  • energized by success

CLICK HERE to read the full job description and to apply.