Posted June 29, 2023

Job Summary
This position is responsible for overseeing the recruitment, development, training and management of assigned residential EnergyWise Home program trade ally & vendor relationships, coordinating and completing Quality Assurance / Quality Control inspection requirements to maintain FPSC compliance for licensed / insured trade allies and technicians.

Responsibilities include but are not limited to: inventory control, ensure contractual compliance, on-site inspections to ensure trade allies / vendors quality control, FPSC compliance and code specifications are met, escalation management, field evaluation of technical task and resolution of customer claims / service calls regarding residential EnergyWise Home offerings. Additional responsibilities include: technical support for external / internal customers, field contact for external / internal customers, trade ally / vendors, and/also include DE Storm Response support as needed.

Read more about our EnergyWise Home offering here (full link below).

Responsibilities

• Operations – Oversee safety, quality, and customer experience of daily service work of residential EnergyWise Home technicians providing fulfillment of program to ensure code compliance, program compliance / processes and customer experience are met. Oversee and lead escalation process with customer, DE leadership, required internal customers (program management), trade ally(s), code enforcement and manufacturer representatives, ensuring resolution meets financial and service level agreements.
• Vendor Management – Recruit, hire and train a network of desired / qualified service providers that deliver quality services to DE residential EnergyWise Home customers within an assigned territory.
• Supply Chain Management – Responsible for vendor inventory levels to meet installation KPIs and service levels. Ensure product quality and financial accountability for all company-owned products and equipment.
• Contracts & Vendor Agreements – Negotiate and/or administer contracts with trade allies regarding fee structure, delivery schedule, and service level and program compliance. Monitor and inspect to ensure vendor performance and compliance with terms of agreements. Ensure vendor licensing and insurance requirements are in-line with terms and conditions of agreements, including State, County (jurisdictions with authority) and provide corrective action plan and reporting as required.

CLICK HERE to read the full job description and apply.