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HOT TOPIC Conversation: Customer Engagement
Thursday, August 20, 2020, 12:30 PM - 1:30 PM EST
Category: HOT TOPIC Conversations

PLMA Load Management Leadership HOT TOPIC Conversation
PLMA HOT TOPIC Conversation

Burning Topics in Customer Engagement
DATE / TIME: Thursday, August 20, 12:30 to 1:30 pm EST

Hosted by the Customer Engagement Interest Group

Watch the Recording Here


Cust Engagement logo

PLMA's Customer Engagement Interest Group invites you to join an interactive conversation about today's most important and impactful DR issues. This session will be an unscripted question and answer discussion in which we'll share experiences, successes, and lessons learned across a spectrum of customer engagement programs. Please bring a story or an example with you to discuss with the group co-chairs and your fellow PLMA member practitioners. 

Meet the Customer Engagement Interest Group Co-chairs:

Scott Jarman, Austin Energy
Scott Jarman
Austin Energy

Tracy Schmidt, Tennessee Valley Authority
Tracy Schmidt
Tennessee Valley Authority

Vanessa Richter, Oracle Utilities
Vanessa Richter
Oracle Utilities

Diana Sefcik, Orange and Rockland
Diana Sefcik
Orange and Rockland

About the Customer Engagement Interest Group

Load management initiatives only work if customers engage fully and at the scale needed to move the needle. The PLMA Customer Engagement Interest Group  addresses key areas of customer engagement for demand response programs. The group is focused on best practices to drive customer action (residential, commercial/industrial, and irrigation) and educate on offerings, whether technology-based, behavior change, dynamic rates, etc.

Who Should Attend HOT TOPICS?

Staff of PLMA member organizations are welcome to join in any HOT TOPIC conversation. If you are interested in a topic, please plan to join us! If you are curious about a particular Interest Group and would like to better understand its focus and work, please participate. And, if you have colleagues within your organization who you think may find a TOPIC interesting, please invite them to log in too.

If your organization is not yet a PLMA member, and you'd like to participate in the HOT TOPICs program and other member opportunities, please consider joining PLMA. For more information, please contact Rich Philip, Executive Director; or Judy Knight, Chief Development Officer.


HOT TOPICS are all about engaging PLMA member practitioners in conversations about important current issues affecting dynamic load management, including demand response, and distributed energy resources. Tune in for an online conversation and chat with the PLMA Interest Groups. Join us to participate, learn, or just listen. You’ll gather key insights and ideas from across the PLMA membership.

Watch the Recording Here

Contact: Judy Knight, [email protected], 404-771-1122