2017 PLMA Member Resources Directory


November 2017

36th PLMA Conference, Cambridge, Massachusetts, November 13-15, 2017

Real-world insight from practitioners and energy utilities active in the demand response marketplace. Over 200 demand response industry professionals attended from energy utilities and government agencies as well as industry allies, including consultants, manufacturers, and service providers. Presentation slides and photo gallery are accessible to conference attendees as well as all other PLMA member organization staff.

Source: PLMA
Type: Conference Proceedings with Photo gallery

October 2017

Alectra Utilities’ Advantage Power Pricing

Leading Edge DR

Learn about Alectra Utilities’ Advantage Power Pricing (APP) initiative. In partnership with Energate Inc., and funding from the Independent Electricity System Operator (IESO), Alectra Utilities’ APP initiative has been a risk-free, technology-enabled dynamic pricing program designed to provide residential customers with significant savings. APP offers customers a low price of 5.9¢/kWh of electricity for off-peak periods and a variable price during the on-peak period (weekdays, 3 p.m. – 9 p.m.), while equipping them with the tools required to better manage their energy use. The program gave participants the opportunity to save up to $300 a year by paying a very low price for electricity during 82% of the week.

Source: PLMA DR Dialogue featuring Daniel Carr, Alectra Energy Solutions and Paul Miles, PECO, an Exelon Company, and PLMA Awards Co-chair
Type: Web recording

Sneak Peek of “Evolution of Demand Response” Training

Leading Edge DR

Learn how Demand Response initiatives are evolving from one-way load control switches to interact with an emerging future with distributed energy resources for peak load management and much more. This Dialogue expands on a PLMA white paper and offers a "sneek peek" at what is being presented in a series of training courses this fall in Portland, San Francisco, and Cambridge.

Topics Include:

  • Articulating a common, descriptive language for describing the evolution of demand response as seen through the eyes of industry leaders, and
  • A review of how demand response programs perform relative to energy efficiency, thermal/battery storage, and renewable energy initiatives.

Source: PLMA DR Dialogue featuring Mark Martinez, Southern California Edison and PLMA Education Planning Group Co-chair, Christine Riker, Energy Solutions and PLMA Education Planning Co-chair and Wendy Brummer, Pacific Gas and Electric Company and Utility Load Management Exchange Steering Committee Chair
Type: Web recording and white paper


September 2017

Demand Response Advanced Controls Framework and Assessment of Enabling Technology Costs

Leading Edge DR

The Demand Response Advanced Controls Framework and Assessment of Enabling Technology Costs research describes a variety of DR opportunities and the various bulk power system services they can provide. The bulk power system services are mapped to a generalized taxonomy of DR “service types”, which allows us to discuss DR opportunities and bulk power system services in fewer yet broader categories that share similar technological requirements which mainly drive DR enablement costs. The research presents a framework for the costs to automate DR and provides descriptions of the various elements that drive enablement costs. The report introduces the various DR enabling technologies and end-uses, identifies the various services that each can provide to the grid and provides the cost assessment for each enabling technology.

Source: Berkeley Lab
Type: White paper

PJM Interconnection’s Demand Response Strategy

Leading Edge DR

Learn about a paper PJM published in July 2017 at CLICK HERE that details the independent system operator's Demand Response Strategy plans for:

  • Short-Term Goals: Transition to Capacity Performance and Annual Capability through Aggregation
  • Medium-Term Focus: Ensure DR Capabilities Align with Commitments
  • Long-Term Direction: Explore Opportunities to Move DR in the Energy Market to the Demand Side

Source: PLMA DR Dialogue featuring Pete Langbein, PJM Interconnection and Richard Philip, Duke Energy and PLMA Chair
Type: Web recording

Hot Topics and Emerging Issues

Leading Edge DR

Learn why Brett Feldman was recognized as a thought leader in the 14th PLMA Award Program. This conversation will cover hot topics that are currently being discussed in the industry and are on the horizon. It will also reveal preliminary results from SEPA’s recent utility DR survey on residential and Commercial and industrial DR program participation and trends.

Source: PLMA DR Dialogue featuring Brett Feldman, Navigant Research and PLMA Planning Group Co-Chair and Paul Miles, PECO and PLMA Awards Co-Chair
Type: Web recording


August 2017

KCP&L Thermostat Program

Leading Edge DR

Learn how KPC&L is continuing its pioneering nature with a customer centric approach to revamping its 70 MW DLC Thermostat Program. Driven by the mantra of being a “Trusted Energy Partner” to its’ customers, KCP&L has partnered with Nest Labs and CLEAResult, two companies that share KCP&L’s philosophy on customer experience, to transition an initial 35,000 participants from legacy 1-way technology to 2-way verifiable Nest Learning Thermostats within its Missouri territory. The program, which is also open to new customers, kicked off in April 2016 with the objective of leveraging the intuitive design and ease of installation of the Nest Thermostat to offer customers “Do It Yourself”.

Source: PLMA DR Dialogue featuring Elena Hill, KCPL, Jamie Staples, Nest Labs, Barry Ledford, CLEAResult, and Nicholas Corsetti, National Grid and PLMA Awards Co-Chair
Type: Web recording

Target Corporation's Demand Side Energy Program

Leading Edge DR

Target Corporation’s Demand Management Program, led by David Johnson, has influenced how it operates its stores, leveraging new and existing technology and control strategies to deliver energy savings through peak demand reduction and participation in Demand Response programs. Target’s Peak Load Management program has grown from a pilot at 43 locations to a program impacting over 700 stores since 2013. In addition, Target has grown its Demand Response program to over 800 locations enrolled throughout the U.S. delivering 800,000 kWh of energy reduction in 2016 and over 70mW of capacity.

Source: PLMA DR Dialogue featuring David Johnson, Target and Dain Nestel, CLEAResult
Type: Web recording

Portland General Electric’s Pricing and Behavioral Demand Response Program

Leading Edge DR

As part of their smart grid strategy, Portland General Electric (PGE) is leveraging the AutoGrid Flex SaaS technology platform to deploy and evaluate the relative effectiveness of 12 pilot programs. These programs are engaging more than 10,000 residential customers with behavioral demand response opportunities and/or dynamic rates. Assisted by CLEAResult, PGE is using the project to determine which programs and pricing structures are most effective at engaging customers and delivering reliable load sheds. During the summer and winter of 2016, PGE deployed 14 DR events that achieved an average of 1.1 MW of load shed per event across all 12 programs.

Source: PLMA DR Dialogue featuring Josh Keeling, Portland General Electric, Jeffrey Norman, AutoGrid Systems, and Paul Miles, PECO
Type: Web recording


July 2017

PJM Interconnection's Demand Response Strategy

Leading Edge DR

This paper reviews the independent system operator's plans for:

  • Short-Term Goals: Transition to Capacity Performance and Annual Capability through Aggregation
  • Medium-Term Focus: Ensure DR Capabilities Align with Commitments
  • Long-Term Direction: Explore Opportunities to Move DR in the Energy Market to the Demand Side

Source: PJM Interconnection
Type: White paper

EPRI 2016 End-Use Energy Efficiency and Demand Response

Leading Edge DR

EPRI summary of deliverables for this program focused on the assessment, testing, demonstration, deployment, and technology transfer of energy efficient and demand-responsive end-use technologies to accelerate their adoption into utility programs, influence the progress of codes and standards, and ultimately lead to market transformation. The program also develops analytical frameworks essential to utility application of energy efficiency and demand response in order to enable the Integrated Power System, with particular focus on end-use load research and data analytics.

Source: EPRI
Type: Report

Natural Gas Demand Response at SoCalGas®

Leading Edge DR

Many in the energy sector are familiar with electric demand response (DR), but this past winter, Southern California Gas Company (SoCalGas®) introduced an innovative new type of DR program… with natural gas and ecobee smart thermostats. In this webcast, you’ll learn how SoCalGas engaged with ecobee and EnergyHub and how the utility was able to launch the program within a relatively short timeframe. This discussion will be ideal for utility professionals who are interested in learning more about the new frontier of natural gas DR and the fundamental tenets of DR direct control program design, marketing and execution.

Source: PLMA DR Dialogue featuring Nancy Carrell Lawrence SoCalGas, Michelle Cook SoCalGas, Tyler Rogers, EnergyHub, Peter Black, ecobee
Type: Web recording and white paper

Insights from Leading-Edge Demand Response Research

Leading Edge DR

Demand Response practitioners need to stay up to date on trends, markets, consumer positions, and how the industry is shifting. This roundtable discussion explores findings from the research side, including results from:

  • E Source and PLMA 2016 Direct Load Control Benchmarking Study
  • Smart Electric Power Alliance The State of Demand Response—2016
  • Smart Grid Consumer Collaborative Consumer Interest in Demand Response

This conversation is a "replay" of the opening panel presentation from the 35th PLMA Conference in Nashville. span>

Source: PLMA DR Dialogue featuring Tim Stout, E Source, Brenda Chew, Smart Electric Power Alliance, Patty Durand, Smart Grid Consumer Collaborative, Richard Philip, Duke Energy and PLMA Chair
Type: Web recording and white paper


June 2017

Demand Response (DR) Dialogue: Central Hudson Gas & Electric’s Peak Perks Program

Electric Energy T&D

Learn why Central Hudson Gas & Electric’s Peak Perks Program was recognized as a Program Pacesetter in the 14th PLMA Awards. In response to New York’s Reforming the Energy Vision (REV) initiative, Central Hudson is coordinating a demand response program into its electric transmission and distribution planning to offset anticipated peak load growth in three distinct zones. The program targets all customer classes with offerings that include residential direct load control equipment using two-way communicating Wi-Fi thermostats and load control switches, a customer engagement portal, as well as customized curtailment agreements for Commercial & Industrial customers.

Source: PLMA DR Dialogue featuring Mark Sclafani, Central Hudson Gas and Electric and Nicholas Corsetti, National Grid and PLMA Awards Co-Chair
Type: Web recording

Demand Response (DR) Dialogue: City of New York’s DR Program

Electric Energy T&D

Learn why City of New York's Municipal Demand Response Program was recognized as a Program Pacesetter in the 14th PLMA Awards. The City’s program encompasses over 340 facilities across 20 city agencies and organizations. For summer 2016 period, the program reduced over 58 MW, which was over 10% of the engaged locations' load, which comprised 40% of the City's municipal peak load. Recent achievements include consistent 100% portfolio performance and over $9.5M in summer 2016 revenue.

Source: PLMA DR Dialogue featuring Susan Cohen, Sergey Shabalin and Leonid Zolotarev, City of New York’s Department of Citywide Administrative Services and Dain Nestel, CLEAResult and PLMA Awards Co-Chair
Type: Web recording

Distributed Energy Resources (DER) Integration Discussion: Syntax and Topics

Electric Energy T&D

Features a brief exploration by Rich Barone of Hawaiian Electric of the syntax currently in use regarding DER. The conversation also includes a brief solar-plus-storage case study recently featured in a Utility Dive article about a Rocky Mountain Institute study titled "Is grid defection still a threat to the utility business model?"

Source: PLMA DER Dialogue featuring Rich Barone, Hawaiian Electric, John Powers, Extensible Energy and DER Integration Group Co-Chair, Kristina (Stina) Brock, Sunverge and Vikram Singh, Alectra Energy Solutions
Type: Web recording

Evolution of Demand Response in the United States Electricity Industry

Electric Energy T&D

Describes a harmonized and consistent definition of Demand Response and the stages of its evolution (DR 1.0, 2.0, and 3.0) in an effort to help new and transitioning professionals, regulators, and lawmakers understand the growth and trends of the industry. This topic was presented in a Demand Response Dialogue that included Michael Brown, NV Energy; Scott Coe; Ross Malme, Skipping Stone; and Stuart Schare, Navigant. The discussion continued at the 34th PLMA Conference with a panel presentation Defining the Evolution of Demand Response: From 1.0 to 3.0 and Beyond.

Source: PLMA Contributors: Michael Brown, NV Energy, Scott Coe, GridOptimize, Ross Malme, Skipping Stone, Stuart Schare, Navigant, Greg Wikler, Navigant, Ray Pustinger, AESC, Robin Maslowski, Navigant, and Dennis Quinn, Joule Smart Solutions
Type: White Paper

Demand Response Acronyms & Glossary

Electric Energy T&D

Glossary, acronyms and additional resources from PLMA’s Demand Response Training Series.

Source: PLMA
Type: Training Course Resource (Glossary)

Power Trends: New York’s Evolving Electric Grid 2017

Electric Energy T&D

Provides detailed information on the status of the power grid in New York today, the changes to our power system that we have seen and expect to see in coming years, and insights into how emerging trends affect how the grid is operated, how resources perform in the NYISO’s wholesale markets, and how we plan for the future of the power grid in New York.

Source: New York Independent System Operator (NYISO)
Type: Report

Green Ovations – The Killer App for Renewable Generation

Electric Energy T&D

At the PMLA Spring Meeting in Nashville in April 2017, several industry experts pointed out the days of DR as a standalone application are over. DR is now viewed as an integral part of “edge of the grid” distributed energy resources (DER) such as rooftop solar panels, behind the meter energy storage, electric vehicle charging stations and microgrids. In fact, DR will now complement and compete against other DERs in various wholesale markets. Read the article to learn more .

Source: EET&D Magazine
Type: Article


May 2017

AEP Indiana Michigan Power's DR Service Emergency Program

Indiana Mich Power

Learn why AEP Indiana Michigan Power’s Demand Response Service Emergency Program was recognized as a Program Pacesetter in the 14th PLMA Awards. This utility’s innovative approach sets a new bar for commercial and industrial customer peak load management programs in the Midwest. The program offers a peak load reduction program for over 110 commercial and industrial customer site that provide just over 55 MW of peak load curtailment to the utility. Customers participating in the program can earn a curtailment credit or payment. There are three reasons for the success of this program.

  • First, the customer performance obligations are fair and simple--they follow the requirements developed by PJM.
  • Second, the opportunity for aggregators to work with all customers that sign-up for the rider to create a "virtual power plant" makes the program much more accessible for many participants.
  • Finally, the utility’s ongoing efforts to work with customers and aggregators to make the program work for everyone involved is the key piece in all of this.

Source: PLMA DR Dialogue featuring Scott Shudick, Indiana Michigan Power; Michael Weinstein, American Electric Power; and Dain Nestel, CLEAResult
Type: Web recording


April 2017

DR Practitioner Implications in Utility Dive's State of the Electric Utility Report

Utility Dive

New research into the attitudes of utility professionals shows the U.S. power sector is set to continue its transition to a cleaner, more distributed energy system with greater emphasis on efficiency. That's according to Utility Dive's fourth annual State of the Electric Utility report, a survey of more than 600 electric utility professionals. Three-quarters of respondents, for instance, indicated they expect either significant or moderate growth in demand-side management at their utilities in the coming years. View the Utility Dive report at CLICK HERE and listen to this conversation for a closer look at the survey's results and implications for demand response practitioners.

Source: PLMA DR Dialogue featuring Gavin Bade, Utility Dive, and Michael Brown, Berkshire Hathaway NV Energy
Type: Web recording

35th PLMA Conference, Nashville, Tennessee

Real-world insight from practitioners and energy utilities active in the demand response marketplace. Over 200 demand response industry professionals attended from energy utilities and government agencies as well as industry allies, including consultants, manufacturers, and service providers. Presentation slides and photo gallery are accessible to conference attendees as well as all other PLMA member organization staff.

Source: PLMA
Type: Conference Proceedings with Photo gallery

Explicit Demand Response In Europe—Mapping the Markets 2017

SEDC Report

This report maps the progress of Member States in enabling “explicit” Demand Response, reviewing the regulatory structures of 18 countries: 16 EU Member States, plus Norway and Switzerland. The research indicates that interest in enabling Demand Response continues to increase with notable progress achieved in several Member States. However, significant barriers remain in the majority of EU countries. These concern the market opening to Demand Response, access for service providers such as independent Demand Response Aggregators, product definitions as well as verification, payments and penalties for Demand Response services.

Source: Smart Energy Demand Coalition
Type: Report


March 2017

Journey to Understanding the Customer Experience

Journey

Discussion that delves into the process of customer journey mapping to improve participation in automated demand response programs, and how behavioral demand response can be used improve program results and satisfaction. Learn how NV Energy used a two-day customer journey mapping workshop to create a more consistent experience for SMB ADR customers and hear about about how it produced a comprehensive touchpoint plan for this customer group.

Source: PLMA Women in Demand Management & Customer Engagement Joint Group Discussion featuring Michelle Lindsay, Berkshire Hathaway, NV Energy; Lenore Zeuthen, Zeuthen Management Solutions; and Sharyn Barata, Opinion Dynamics; moderated by Meridith Nierenberg, Orange and Rockland and Robin Maslowski, Navigant
Type: Web recording


February 2017

FERC Demand Response and Advanced Metering Assessment Study

FERC Study

This report is the FERC staff’s eleventh annual report on demand response and advanced metering required by the Energy Policy Act of 2005. It is based on publicly-available information and discussions with market participants and industry experts. Based on the information reviewed, it appears that:

  • Deployment of advanced meters continues to increase throughout the country, and advanced meters are the predominant metering technology installed and operational throughout the United States;
  • In the organized wholesale markets, the contribution of potential peak reduction to meeting peak demand increased to 6.6 percent in 2015 from 6.2 percent in 2014;
  • The North American Electric Reliability Corporation (NERC) has developed and approved four new metrics for assessing demand response, and intends to continue its efforts to improve demand response data collection to provide information on how demand response contributes to reliability;
  • The North American Energy Standards Board (NAESB) developed and ratified voluntary business standards that facilitate the ability of advanced meters and other utility and third-party grid devices to communicate directly with each other and exchange information; and
  • On January 25, 2016, the U.S. Supreme Court issued its decision in FERC v. Electric Power Supply Association, upholding the Commission’s authority under the Federal Power Act to adopt Order No. 7455.

Source: PLMA DR Dialogue featuring Michael Lee and David Kathan, FERC; and Richard Philip, Duke Energy
Type: Web recording


January 2017

KCPL Thermostat Program Case Study

KCPL Study

The KCP&L Thermostat Program, developed in partnership with CLEAResult, is designed to replace 23,000 legacy thermostats with Nest Learning Thermostats over a three-year program cycle. This partnership enabled KCP&L to offer state-of-the-art Nest Learning Thermostats to their customers at no cost, with an additional $25 annual incentive. Key Takeaways are:

  • Nothing Beats Customer Satisfaction. Customer testimonials on social media are the best way to market a program
  • Never Stop Innovating. By consistently providing their customers with new and innovative offerings, KCP&L remains contemporary
  • The Back-End Matters. The software employed to manage inventory and field staff needs to ensure a seamless, easy and accurate end-to-end customer journey

Source: CLEAResult
Type: Case Study

California DR Potential Study

Calif. Potential

On November 14, 2016, Draft Phase II report of the 2015 Demand Response Potential Study, provided by the Lawrence Berkeley National Laboratory, was published by the California Public Utilities Commission. The report provides draft findings for two existing DR products (shape and shed) and two products designed to meet future grid needs (shift and shimmy). The report provides levelized cost supply and demand curves for these products for 2020 and 2025. View the report at CLICK HERE .

Source: PLMA DR Dialogue featuring Mark Martinez, Southern California Edison; Neda Oreizy, Pacific Gas & Electric; and Jennifer Potter, Lawrence Berkeley National Laboratory
Type: Web recording

Demand Response Management Systems: Current Implementations, Future Trends

DR Mgmt Systems

Demand Response Management Systems (DRMS) have been in development for several years now, but there are still only a handful of deployments to date. However, there has recently been an uptick in activity from across the spectrum of utility types ranging from municipal utilities to cooperatives to investor-owned utilities. There are a number of drivers such as system reliability, renewable integration, customer engagement, and regulatory mandates that are leading to increased interest in DRMS. However, there is really no standard definition of what a DRMS should offer at this point and different vendors offer varying system capabilities. Navigant recently published the first full-scale research report focused on DRMS in Q3 2016 and will moderate a discussion on utility implementations of DRMS highlighting best practices and lessons learned.

Source: PLMA DR Dialogue featuring Diana Breziner, PECO; Sarah Chatterjee, NV Energy; and Brett Feldman, Navigant
Type: Web recording